Parks & Recreation

 On-Line Registration Information

Enter On Line Registration Site Now

Print Blank Registration Form to be mailed/faxed

Please note:  Classes may be cancelled, combined or modified based on registrations received by the suggested registration date.  

Photo/Video Release:  Please note photos and videos may be taken during program activities which may be used for future department promotional materials.

Customers have requested the ability to register for programs online. You asked for it and we’re thrilled to deliver it to you! You are welcome to login as a guest to browse our activities. However, in order to register for activities, you will want to establish a household account with us first.

(If you do not have a valid credit card, you can register online by establishing a household credit line through payment in advance at either the Parks and Recreation Administration Office or the Community Center Office.)

ONLINE REGISTRATION INSTRUCTIONS

STEP 1 – LOGIN 

The first time you login, both your user name and your password is your Household ID number.

To find your Household ID Number, look at the upper left hand corner of any recent Activity Registration Receipt just under the Receipt # and Payment Due Date Information.  If you cannot locate your household number, then contact us by email at: amesparkrec@city.ames.ia.us OR telephone at: 239-5350.

• Enter your Household ID Number for user name and password and click the SIGN IN button

 

• You will then be prompted to change your user name and password
• You can also set security questions that will be asked if you forget your password
• Enter the information and click the SUBMIT button

This information can be changed under the My Account link on the main page.

 STEP 2 – SHOPPING FOR ACTIVITIES

Now that you are logged into the system as an account, you are ready to shop for activities.

• Click the SHOP link, then click ACTIVITY ENROLLMENT
• If you know the Program Number and Section, then ENTER an Activity Number and Section (after the dash) in the Boxes

This number is the Class # in the brochure. (For example: 16101is the Program Number and 2A is the Section for Non-Ducker Swim, June 20-July1, Monday-Friday, 9:00-9:30 AM) And is the same number as the Activity-Section # you see on the screen.

• SELECT the family member you want to register

 If you are not sure of the Program Number and Section, then you can Search for this in several ways.  In addition to ACTIVITY NUMBER, you can search by ACTIVITY TYPE such as; Aquatics, Youth Lessons, Adult Fitness etc.

 OR by ADVANCED SEARCH such as; start and end date, time of day, day of week, age or keyword.

• Click the SEARCH button to enter your search criteria
• Once you have found the Activity you want, Click the ACTIVITY NUMBER-SECTION link
• Then SELECT the family member you want to register

 To continue shopping…

• Click the ADD TO CART link to add the activity to your shopping cart
• A message will appear on the screen stating that you have been added to the class.
• You will then be asked if you would like to enroll in other classes
• Enroll in other classes following the same instructions

 

STEP 3 – CHECKOUT

Proceed to the CHECKOUT to complete your transaction. Otherwise you will not be registered for the activity.  You may proceed in one of 2 ways;

• Either 1) Click the CHECKOUT link
• Or 2) If you are viewing your shopping cart, then click the PROCEED TO CHECKOUT link
• The Shopping Cart will display all the activities you have selected. If you are satisfied, click the PROCEED TO CHECKOUT link
• Enter your credit card information. Enter your 16-digit credit card number with no spaces or dashes
• Then enter your 4-digit expiration date (Example: 0506 for May 2006)
• Review your billing information and click the GO button to begin the payment authorization process
• Please be patient. Clicking the GO button more than once may result in you being charged multiple times

 

STEP 4 – PRINT RECEIPT

Once your payment is authorized, your receipt will appear.

• To print your receipt, click the PRINT ICON. To print receipts, Adobe Reader is necessary
• For a free download of Adobe Reader, Click here
• To save your receipt for your records, click the SAVE ICON
• CLOSE the receipt and your registration is complete!

For Information on the symbols and icons used in the system, please click here
For Frequently Asked Questions, click here

 Enter Web Trac Registration Site -- Click Here

Icon Legend

The Question Mark Icon will display a photo of the facility if available
The Exclamation Mark icon indicates that online registration for the item is not available
The House Icon will display location information
The Dollar Sign icon displays the fees for the activity/facility
The Count Icon will display enrollment counts
The Add to Cart button will add the selected activity to your shopping cart
The Rewind icon returns to the first page of records
The Back Arrow icon step back one page of records at a time
The Fast Forward icon jumps to the last page of records
The Forward Arrow icon steps forward one page of records at a time

FREQUENTLY ASKED QUESTIONS

Please check back often, as we will be updating this page as new questions are posed.  If your question isn’t answered here, then please contact us one of the following ways: Office Email: amesparkrec@city.ames.ia.us

Office Phone: 515-239-5350

Park and Recreation Administration Office location: 1500 Gateway Hills Park Drive

Community Center Office location: 515 Clark

 What if I forget my user name and password?

Use the link on the online registration sign-in page if you have forgotten your user name and password. Your information will be sent to you via email, or you can call our office.

My favorite activity is already full. Can I sign up on a wait list through the web?

Yes.  But you will have to pay for the class in order to do this.  Someone will then contact you closer to the start date to let you know if you were put into the class.  If you don't get into the class, we will apply a credit to your household to be used later, or you may request a refund.     

Are there any activities that I can’t sign up for using online registration?

Yes. Small Wonders registrations are handled through the Program Director and adult sports leagues have their own registration process.

 Can I apply for the Scholarship using the online registration system?

Unfortunately no. Please use the Activity Registration Form and take this along with your Scholarship Certification Form to either the Community Center Office or Park and Recreation Administration Office locations.

 I don’t have a Visa, MasterCard or Discover credit card. Can I still use online registration?

Yes, you can use online registration by establishing a credit in your household account. Come to any of our offices and make payment ahead to establish credit in your account.

 How do I use household credit to pay for classes online?

When you proceed to the CHECKOUT, the system will automatically deduct your credit from your total bill. Any remaining amount is then paid with your credit card.

 I’m supposed to have a credit in my account, how can I check?

After logging in, select MY ACCOUNT, then VIEW MY SHOPPING. A credit will be displayed on this screen next to the TOTAL ACTIVITY BALANCE FOR HOUSEHOLD. If your credit does not appear or you believe it is in error, then call or email us.

 Can I purchase/renew a pass online?

No. Not at this time. Please plan to purchase/renew your pass at the location where you use your pass.

 There was an error processing my credit card. What could be the problem?

First, be sure that you selected the appropriate type of credit card (Visa, Master Card, or Discover) in the drop down box. Enter the numbers without dashes or slashes along with the expiration month and year (January is 01 and December is 12)

 As I was searching for my classes online, I was timed out of the system and had to re-enter the system. How much time do I have?

Completing the information should take an average of 2 –3 minutes. You will receive a warning at 2 minutes of inactivity and then your session will be timed out after 5 minutes.

 I registered for a class this last summer and wanted to recommend it to a friend. Is there any way of tracking my class history and receipts?

Yes. To see what classes you’ve registered for, after logging on, click MY ACCOUNT, then VIEW MY SHOPPING HISTORY. To print a past receipt, go to MY ACCOUNT, then REPRINT A RECEIPT.